FREQUENTLY ASKED QUESTIONS

πŸ›οΈ Order Process

How can I create my order?
Add the product you like to your cart. You can complete your order by entering your shipping and payment information on the cart page. A confirmation of your order will be sent to you via email.

When will my order be shipped?
Orders are shipped the following business day only. You will be notified via email once your order has shipped.

How many days will it take for my order to reach me?

  • Deliveries within Turkey: 1–3 business days

  • International deliveries: 8–15 business days (may vary depending on destination country)

How can I track my order?
When your order is shipped, you will be sent an e-mail containing the shipping company and tracking number .
You can also check the status of your shipment by entering your order number and e-mail address in the "Order Tracking" section of our website.

Can I change my delivery address?
You can update your shipping address by contacting us before your order is shipped. Address changes cannot be made once the shipping process has begun.

πŸ’³ Payment and Membership

What payment methods do you accept?
Payments can only be made via bank and credit cards on our website.
Unfortunately, there is no payment option at the door.

How can I become a member?
You can quickly create a new membership by clicking the "Log In" button at the top of our website.

Can I shop without being a member?
Yes, you can place an order without creating a membership.
However, as a member:

  • You can track your orders more easily,

  • You can access your order history,

  • You can be informed about campaigns and discounts first.

πŸ” Cancellation, Return and Exchange

Can I cancel my order?
Yes. If your order hasn't been shipped yet, you can submit a cancellation request. Your order will be processed quickly and a refund will be issued.

How long is the return and exchange period?
You can request a return or exchange within 14 business days of receiving the product. The product must be unused, undamaged, and in resalable condition.

How does the return process work?
Once we receive your returned product, we will inspect it and issue a refund the same day. The time it takes for the refund to be reflected in your account may vary depending on your bank.

Can I make a change?
Yes, you can also request an exchange within 14 business days after delivery.

🧾 Invoice Transactions

Can I get a corporate invoice?
Yes. After payment is completed , please contact us with your order number and provide the necessary information, and your corporate invoice will be issued.

When will my invoice arrive?
Invoices are delivered digitally via email. Printed invoices are also available upon request.

🎁 Additional Services

Do you have gift wrapping options?
Unfortunately, we do not currently have a gift wrapping service.

πŸ”’ Security and Privacy

Are my card details safe?
Yes. All payments are made through secure payment systems. Your card information is not stored in our system or shared with third parties.

How is my personal information protected?
Your personal information is used only during the ordering process and is protected within the legal framework. For details, please review our [Privacy Policy] page.

πŸŽ‰ Campaigns and Advantages

What advantages do I have if I subscribe to the e-newsletter?
Be the first to know about campaigns and discounts. You can also take advantage of special offers available only to our members.

πŸ“ž Contact

For any questions or support requests, you can contact us through the following channels:

Free Shipping

All your orders are delivered to anywhere in TΓΌrkiye with free and fast shipping within 1-3 business days.

Exchange and Return Assurance

You can request a free exchange or return within 14 business days.

Customer service

We are always here to help you.