CANCELLATION, RETURN AND EXCHANGE POLICY

Customer satisfaction is our top priority. We want you to be happy with every product you purchase. However, in the unlikely event that you are not satisfied, we are happy to assist you. Below, you can find all the details regarding cancellations, returns, and exchanges.

Order Cancellation

If you would like to cancel an order that hasn't yet been shipped, simply contact us. Once your order status is verified, the cancellation will be processed as soon as possible and a refund will be provided.

Return and Exchange Period

You can request a return or exchange within 14 business days of receiving the product. The product must be unused, undamaged, and in resalable condition.

Return Process and Refund

Once we receive your returned order, we will check the product status and process your return the same day. We will process the refund on the same day.
The time it takes for the refund amount to be reflected in your account may vary depending on your bank.

How to Create a Request?

For your cancellation, return or exchange requests, you can easily contact us using any of the following communication channels:

Your request will be evaluated as soon as possible and you will be informed about the process.

Free Shipping

All your orders are delivered to anywhere in Türkiye with free and fast shipping within 1-3 business days.

Exchange and Return Assurance

You can request a free exchange or return within 14 business days.

Customer service

We are always here to help you.